Privacy Policy

Our Data Privacy & Information Security Commitment

At ProAdmin, safeguarding your data isn’t an afterthought, it’s the foundation of our service. We understand that when outsourcing offshore, trust hinges on how carefully your information is protected. That’s why we've built a multi-tiered, enterprise-grade security framework that ensures your data remains confidential, compliant, and under your control.

Our Security Protocols Include:
Physical Security

Controlled access: Keypad and biometric locks protect all entrances, only authorised personnel may enter.
On-site supervision: Operations are monitored by CCTV and supported by dedicated office managers to prevent unauthorized entry or behavior.

Workspace Discipline

Clean-desk policy: Workspaces must remain free of sensitive documents—whiteboards, screens, or paper—at all times.
Secure personal storage: Staff store personal devices off-premises (or in lockers) before entering operation areas; mobile phone use is restricted during work hours.

Technical Security

Secure login and monitoring: All team members use unique credentials. Remote sessions are monitored through enterprise-grade screen tracking tools.
Cloud access control: Access to any system is based on user permissions and time-of-day restrictions, preventing unauthorized data access.

HR & Risk Management

Comprehensive vetting: Candidates undergo identity, background, and academic verification, as well as health screenings and formal contractual agreements with data and confidentiality clauses.
Mandatory training: Every staff member participates in regular training on privacy protocols and information security best practices.

Compliance & Governance

Australian Data Compliance: We adhere to the Australian Privacy Act 1988 and Australian Privacy Principles (APPs), ensuring that all personal data is handled legally and ethically.
Audit-readiness: Regular internal audits help us maintain high data integrity and compliance standards.